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Terms and Conditions - Datakraf New Zealand Limited

  • Last updated: 24 November 2025

    Please read these Terms & Conditions ("Terms") carefully before using the Datakraf New Zealand Limited (“Datakraf”, “we”, “our”, “us”) website or engaging our services.

By accessing our website or requesting our services, you agree to be bound by these Terms.

1. Definitions

  • “Client”, “you”, “your” – the individual or business engaging Datakraf for services.

  • “Services” – all work performed by Datakraf including consulting, IT solutions, cybersecurity services, managed support, assessments, documentation, or any offering listed on our website.

  • “Agreement” – any proposal, quotation, statement of work (SOW), or email confirmation accepted by the Client.

2. Scope of Services

Datakraf provides:

  • Information security consulting

  • System and infrastructure consulting

  • IT strategy and advisory

  • Implementation, configuration, and technical support services

  • Project-based or hourly engagements

The specific scope, deliverables, and timelines will be defined in the agreed proposal or SOW.

3. Quotes, Pricing & Payment

3.1 Quotes & Pricing

  • All quotes are valid for 14 days unless stated otherwise.

  • Prices may be provided as hourly rates, fixed fees, or project estimates.

  • All prices are in New Zealand Dollars (NZD) and exclusive of GST unless specified.

3.2 Payment Terms

  • Standard payment terms are 7 days from invoice date, unless otherwise agreed.

  • For large projects, deposits or milestone billing may apply.

  • Late payments may incur interest at 2% per month and collection costs if required.

3.3 Travel & Expenses

  • Reasonable travel, accommodation, or out-of-pocket expenses may be charged with prior notice.

4. Client Responsibilities

You agree to:

  • Provide accurate information required to deliver services

  • Ensure timely access to systems, documentation, or personnel

  • Maintain appropriate backups and system safeguards

  • Comply with your own internal and regulatory requirements

Datakraf is not responsible for delays caused by the client’s failure to provide required access or information.

5. Delivery of Services

  • Work will be performed during normal business hours unless otherwise agreed.

  • Delivery dates are estimates and may vary depending on external factors, access, and client responsiveness.

  • Any changes to scope must be agreed in writing and may incur additional fees.

6. Confidentiality

Both parties agree to keep confidential any information received during the engagement.
Confidential information will not be disclosed to third parties except:

  • Where required by law

  • To subcontractors or partners assisting in service delivery (bound by confidentiality)

7. Intellectual Property

  • Datakraf retains ownership of pre-existing intellectual property, tools, templates, scripts, and methodologies.

  • Deliverables created specifically for the Client may be licensed for the Client’s internal use.

  • Unless agreed otherwise, full intellectual property rights do not transfer automatically.

8. Data Protection & Privacy

Datakraf complies with the Privacy Act 2020. Any personal information collected will be handled according to our Privacy Policy.

9. Third-Party Services & Dependencies

If services rely on third-party tools, software, cloud services, or vendors:

  • Datakraf is not responsible for downtime, failures, or changes made by third-party providers.

  • The Client must maintain valid licences, subscriptions, or access required for the project.

10. Limitation of Liability

To the fullest extent permitted by New Zealand law:

  • Datakraf is not liable for indirect, consequential, or economic losses, including loss of profits, data loss, or business interruption.

  • Our total liability for any claim is limited to the total amount paid by the Client for the service giving rise to the claim.

  • Advice and recommendations are provided based on the information available at the time and are not guaranteed outcomes.

11. Warranties & Disclaimers

  • Datakraf will deliver services with reasonable care, skill, and diligence.

  • We do not guarantee that systems will be error-free, secure, or uninterrupted.

  • The Client is responsible for their own cybersecurity, backups, and operational risk controls.

12. Cancellation & Termination

12.1 Client-Initiated Cancellation

  • Work already performed will be billed accordingly.

  • For fixed-price or project engagements, cancellation may incur a reasonable termination fee.

12.2 Datakraf-Initiated Cancellation
We may suspend or terminate services if:

  • Payment is overdue

  • The Client violates these Terms

  • Continuing work poses security, ethical, or legal risks

13. Refund Policy

  • Refunds are not provided for services already delivered.

  • Refunds relating to deposits or project fees are handled case-by-case.
  • Refer to the 'Refund and Cancellation' policy for more details.

14. Website Use

By using our website, you agree not to:

  • Misuse, interfere, or attempt unauthorised access

  • Copy or republish content without consent

  • Engage in harmful, fraudulent, or malicious behaviour

Website content is provided “as is” without warranty.

15. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be handled by New Zealand courts.

16. Changes to These Terms

We may update these Terms at any time.
The “Last updated” date will reflect the latest revision.

17. Contact Information

For questions about these Terms, please contact:

Datakraf New Zealand Limited
Email: info@datakraf.co.nz