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Refund & Cancellation Policy - Datakraf New Zealand Limited

  • Last updated: 24 November 2025

    This Refund & Cancellation Policy outlines how Datakraf New Zealand Limited (“Datakraf”, “we”, “our”, “us”) handles cancellations, refunds, and termination requests related to our digital services, consulting engagements, and project deliverables.

    By engaging our services or using our website, you agree to this policy.

    1. Nature of Our Services

    Datakraf provides professional services, including:

    • Information security consulting

    • Technical implementation and configuration

    • IT advisory and documentation

    • Cybersecurity assessments and analysis

    • Support, troubleshooting, and technical work

    • Project-based or hourly services

    Because our work is service-based and often begins immediately, refunds may not always apply.

    2. Cancellation by the Client

    2.1 Before Work Begins

    • If the Client cancels before any work has started, a full refund of any prepaid amount may be issued.

    • Administrative fees may apply for booking, preparation, or resource allocation.

    2.2 After Work Has Started

    • If any portion of work has been completed, the Client will be charged for the work performed up to the cancellation date.

    • Time spent on planning, research, preparation, communication, and setup will also be billed.

    • Any prepaid amount beyond the work completed may be refunded.

    2.3 Project-Based Contracts

    • For fixed-fee or project engagements, early cancellation may incur a reasonable termination fee, depending on the stage of delivery.

    3. Cancellation by Datakraf

    Datakraf may suspend or cancel services if:

    • The Client fails to make required payments

    • The Client violates the Terms & Conditions

    • Delivery is made impossible due to safety, legal, or access issues

    • Continuing the engagement poses a risk to people, systems, or data

    In such cases:

    • The Client will be billed only for work completed

    • Any unused prepaid fees may be refunded, unless cancellation is due to misconduct or a breach of agreement

    4. Refund Eligibility

    Refunds may be provided when:

    • Services have not yet commenced

    • A billing error occurred

    • Datakraf is unable to deliver the agreed service due to internal issues on our side

    Refunds will not be provided for:

    • Completed services

    • Partial delivery where the agreed deliverables were provided

    • Delays caused by the Client (e.g., lack of access or information)

    • Change of mind after the service has started

    • Third-party system failures outside our control

    5. Hourly Services, Support & Retainers

    For hourly or ad-hoc work:

    • All completed hours are non-refundable once delivered

    • Retainer or prepaid support packages may be refunded upon approval by Datakraf

    Unused hours may expire if not used within the agreed timeframe.

    6. Digital Deliverables & Intellectual Property

    Because digital deliverables cannot be “returned”:

    • Refunds will not be issued once a report, document, configuration, or deliverable has been provided

    • Partial refunds may apply only if significant parts of the scope remain undelivered

    7. Third-Party Products & Licences

    If the service involves third-party tools, cloud services, licences, or subscriptions:

    • Refunds for these items follow the third-party provider’s refund policy

    • Datakraf cannot issue refunds on their behalf

    8. How to Request a Refund or Cancellation

    To request a refund or cancellation, email:

    info@datakraf.co.nz

    Include:

    • Your name and company

    • Project or invoice number

    • Reason for the request

    • Any supporting information

    We aim to respond within 3–5 business days, unless advised other wise

    9. Processing Refunds

    • Approved refunds will be processed according to the method agreed between you and us

    • Processing time may vary depending on your bank

    • Datakraf is not responsible for delays caused by financial institutions

    10. Changes to This Policy

    We may update this Refund & Cancellation Policy from time to time. Updates will be posted on this webpage with an updated “Last updated” date.

    11. Contact Information

    For questions about this policy, please contact:

    Datakraf New Zealand Limited
    Email: contact@datakraf.co.nz