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Delivery Policy - Datakraf New Zealand Limited

  • Last updated: 24 November 2025

    This Delivery Policy explains how Datakraf New Zealand Limited (“Datakraf”, “we”, “our”, “us”) delivers its products and services to customers. By engaging our services or using our website, you agree to this policy.

    1. Nature of Our Deliverables

    Datakraf provides digital services, meaning our deliverables may include:

    • Consulting, advisory, and strategy services

    • Technical configuration, implementation, and system setup

    • Cybersecurity assessments and reports

    • IT documentation, diagrams, and recommendations

    • Remote or on-site support

    • Project deliverables as defined in a proposal or Statement of Work

    We do not ship physical goods unless specifically stated.

    2. Delivery Method

    Delivery of services will occur through one or more of the following:

    • Email delivery of reports, documentation, or outputs

    • Online meetings via MS Teams unless specified otherwise 

    • Remote access sessions for support or configuration work

    • Customer portal or shared folder (OneDrive for Business / SharePoint / MS Teams)

    • On-site visits (by prior agreement and scheduling)

    The delivery method will be agreed upon during project initiation.

    3. Delivery Timeframes

    Delivery times depend on:

    • Scope of work

    • Client responsiveness

    • Access to required systems, information, or stakeholders

    • Complexity of the project

    • Agreed scheduling

    Estimated delivery timeframes will be outlined in the:

    • Proposal,

    • Quote, or

    • Statement of Work (SOW).

    We strive to meet agreed timelines, but delays may occur due to factors outside our control.
    Any changes will be communicated promptly.

    4. Access Requirements

    To deliver services, the Client may need to provide:

    • Access to relevant systems, environments, or tools

    • Technical documentation

    • Contact information for internal stakeholders

    • Approvals where required

    • Scheduled system windows (for configuration or testing)

    Failure to provide timely access or information may cause delivery delays.

    5. Partial Delivery & Milestones

    For large or ongoing engagements:

    • Work may be delivered in stages or milestones

    • Each stage will have its own deliverables

    • Sign-off may be required before moving to the next phase

    • Milestone invoices may apply based on the agreement

    6. Service Completion

    A service will be considered delivered when:

    • The agreed deliverables have been provided (e.g., report, configuration, document)

    • A walkthrough or handover session has been completed (if applicable)

    • The Client receives written confirmation of completion

    • Access or outputs have been made available as agreed

    After delivery, responsibility for ongoing operations or maintenance returns to the Client unless covered under a separate contract.

    7. Failure to Deliver

    If Datakraf cannot deliver services due to:

    • lack of required information,

    • system inaccessibility,

    • safety or security concerns, or

    • events outside our control,

    we will notify the Client promptly.

    If delivery is impossible due to permanent constraints, a partial refund for undelivered services may be considered (see 'Refund and Cancellation' Policy).

    8. Changes to Delivery

    Any changes to delivery timelines, methods, or scope must be agreed in writing. Scope changes may affect cost, delivery time, and resource allocation.

    9. Contact Information

    For enquiries related to service delivery, contact us at:

    Datakraf New Zealand Limited
    Email: info@datakraf.co.nz